Timeframe Return and exchange requests can be submitted within 14 days of receiving your order. Eligibility Products must be in their original condition, unused, uninstalled, and in their sealed original packaging with the invoice. Damaged Items If you receive a defective or transit-damaged product, contact us within 48 hours for a free replacement and full coverage of shipping fees. Shipping Fees Customers bear return shipping costs for requests based on personal preference without product defects.